In all sectors of activity, documentation is nothing but positive. In this case, the documentation on what to do behind the scenes provides a comprehensive guide on what to do. More employees wondering what to do. No more misunderstandings from one team member to another. No more uncertainty. With an OLA, your company can stick to your agreements like professionals – and prevent customers and customers from working with competing providers. To avoid mistakes, counteract misunderstandings and so that everyone is at the same level, so that the objectives, objectives and objectives defined in your service level agreements (SLAs) can be met, an OLA is the answer. Describe the validity period of the OLA with specific start and end data. These delays may be influenced by current contracts, collective agreements and the availability of resources. .