At their next opening, I sat down with my boss and explained my concerns. It expected the report to be ready by 5 p.m. on Thursday. Since I was not prepared to sacrifice the quality of the report, I said that it would not be possible, even if I stayed late that night. My boss insisted that the deadline was not negotiable. So I decided to ask my boss if there was anyone who could help me with the report. After I thought about it, my boss found another assistant who was able to cash in a few hours. While I was working for a long time, I knew the investment committee was meeting on Friday, so I understood the pressure my boss was under. I agreed to work with the other assistant to ensure that the report reaches the high level I will always reach in time. Example: «In one of my previous tasks, the staff manager wanted to collect personal identifying information, such as social security numbers, for applications.

He insisted that the information be safe, and even though I believed it, I still did not agree with this practice. I understood that it took staff to collect this information at the time of hiring, to verify the authorization for employment, but I did not agree to collect it from each candidate. So what steps have you taken? Have you approached your boss for an individual interview? How did you solve the problem? You can show that you are ready to take possession of the problem and then solve it. That`s what the manager wants to hear. Do not play your part in dissipating the situation. An essential part of your answer is the outcome of the situation. «We`re looking for a positive solution where the two sides came together when they weren`t on an equal footing at first,» Curley says. In this positive case does not mean that you have «won», positive means that both parties have come out of the situation better than before. Include how the conflict ended and what happened after the situation was resolved.

Talk about what you`ve learned, what your boss may have learned and how you`ve dealt with issues in the future. Now that we know what you were in, what was the problem? You were responsible for using a computer and the building lost electricity? Did the manager ask you to do something, but without the right tools? To answer this question, give an example of a rule or policy with which you disagreed and how you ended the disagreement to ensure that you could perform your duties assigned. In previous positions, you may have encountered guidelines that you did not feel comfortable with. With this question, you can explain why or why you would perform the assigned tasks, even if you do not agree with the task rule or directive. Here you should discuss the precise steps you have taken to resolve the problem. Have you set up an individual interview with your boss? If so, how did you have this conversation? Not only do you show how ready you are to take responsibility for a situation, but they also show your problem-solving skills. This gives your interviewer an insight into how you deal with conflicts – so they can decide whether you`re okay with their team or not. Example: «In my experience, I worked with a group to prepare a presentation for leadership.

The group was responsible for designing an idea and presenting a project plan for the implementation of the idea. We chose an idea and developed an action plan for the presentation. Two of the team members held daily meetings to discuss the plan and progress. Other team members, including myself, disagreed with this approach because the team disagreed with a protocol for notifying the progress and conclusion of the process.